Privacy Policy
Effective Date: October 5, 2025
Last Updated: May 12, 2026
1. Introduction
Welcome to Jen’s Nose to Tail Pet Grooming Services, LLC (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://jensnosetotail.com), book appointments, or interact with us in any way. By using our website or services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
- Contact Information: such as your name, phone number, email address, and mailing address.
- Pet Information: including your pet’s name, breed, age, and grooming preferences.
- Appointment Details: including requested services, booking times, and payment method (if applicable).
- Communications: information you provide when contacting us via forms, email, or phone.
B. Automatically Collected Information When you visit our website, we may automatically collect:
- Usage Data: pages visited, time spent, and referring website.
- Device & Browser Data: IP address, browser type, and operating system.
- Cookies: small data files stored on your device to improve functionality and analytics.
3. How We Use Your Information
We use your information to:
- Schedule and manage grooming appointments.
- Communicate with you regarding services, reminders, and promotions.
- Improve our website, services, and customer experience.
- Process payments securely.
- Comply with legal obligations and prevent fraud.
We do not sell or rent your personal information.
4. SMS Communications
When you provide your phone number, you consent to receive SMS text messages from Jen’s Nose to Tail related to your appointments and pet care. These messages may include appointment confirmations, reminders, and pickup notifications. If you separately opt in to our optional promotional program, you may also receive promotions, offers, and grooming-due reminders — up to 4 promotional messages per month. Message frequency varies based on your appointment activity.
Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP.
We do not share, sell, rent, or disclose your mobile phone number to third parties or affiliates for marketing purposes.
5. Sharing Your Information
We may share your information with:
- Service Providers: such as payment processors, scheduling platforms, or communication tools that help us operate our business.
- Legal Requirements: if required by law or to protect our rights and property.
All third-party partners are required to protect your information and use it only for authorized purposes.
6. Cookies and Tracking
Our website may use cookies and similar technologies for analytics, functionality, and performance. You can adjust your browser settings to refuse cookies; however, some parts of the site may not function properly if cookies are disabled.
7. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Data Security
We implement reasonable physical, electronic, and managerial procedures to safeguard your information against loss, theft, misuse, or unauthorized access.
9. Your Rights
Depending on your location, you may have rights to:
- Access or request a copy of your personal data.
- Correct inaccurate or outdated information.
- Request deletion of your information.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at reception@jensnosetotail.com.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly.
11. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Jen’s Nose to Tail Pet Grooming Services, LLC
Email: reception@jensnosetotail.com
Website: https://jensnosetotail.com
Address: 5907 Karric Square Drive, Dublin, OH 43016